Cookie Policy
Last updated: March 1, 2026
This Cookie Policy explains how ByteDesk, Inc. ("ByteDesk," "we," "us," or "our") uses cookies and similar tracking technologies when you visit our website and use our platform. This policy should be read alongside our Privacy Policy.
What Are Cookies
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better browsing experience, and supply information to the site owners. Cookies can be "persistent" (remaining on your device until they expire or you delete them) or "session" cookies (deleted when you close your browser).
Types of Cookies We Use
The table below describes the cookies we use, their purpose, duration, and type. We categorize our cookies into four groups: Essential, Functional, Analytics, and Marketing.
| Cookie | Purpose | Duration | Type |
|---|---|---|---|
| bd_session | Maintains your authenticated session and keeps you logged in as you navigate the platform. | Session | Essential |
| bd_csrf | Protects against cross-site request forgery attacks by validating form submissions. | Session | Essential |
| bd_consent | Stores your cookie consent preferences so we do not prompt you repeatedly. | 1 year | Essential |
| bd_prefs | Remembers your language, theme, and display preferences across sessions. | 1 year | Functional |
| bd_timezone | Detects your timezone to display dates and schedule events in your local time. | 30 days | Functional |
| _bd_analytics | Collects anonymous usage data such as pages visited, feature usage, and session duration. | 2 years | Analytics |
| _bd_perf | Measures page load times and API response times to help us optimize performance. | 1 year | Analytics |
| _bd_mkt | Tracks marketing campaign attribution and referral sources to measure advertising effectiveness. | 90 days | Marketing |
How to Manage Cookies
You can control and manage cookies in several ways. Most web browsers allow you to view, delete, and block cookies through browser settings. Please note that disabling certain cookies may affect the functionality of the platform.
- Browser Settings: Most browsers allow you to manage cookie preferences in the privacy or security section of the settings menu. Refer to your browser's help documentation for specific instructions.
- Cookie Consent Banner: When you first visit our site, you can choose which categories of cookies to accept or reject through our consent banner.
- Account Settings: Logged-in users can adjust cookie and tracking preferences from the Privacy section of their account settings.
- Opt-Out Links: For third-party analytics and advertising cookies, you can opt out through the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA) opt-out pages.
Third-Party Cookies
In addition to our own cookies, we may use cookies from trusted third-party services to help us analyze website traffic, understand user behavior, and deliver targeted advertising. These third parties have their own privacy and cookie policies, and we encourage you to review them. Our third-party partners include:
- Google Analytics: Used for aggregated website traffic and usage pattern analysis.
- Stripe: Used for secure payment processing. Stripe sets cookies necessary for fraud detection and payment security.
- Intercom: Used for live chat and support widget functionality.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we use cookies.
Contact
If you have questions about our use of cookies, please contact us at:
- Email: privacy@bytedesk.ai
- Mail: ByteDesk, Inc., 548 Market St, Suite 35000, San Francisco, CA 94104
- Or visit our Contact page.
Have Questions About Our Cookie Policy?
Our team is here to help you understand how we use cookies and tracking technologies.